Return and Exchange Policy for Bryson
At Bryson, we want you to have a smooth and satisfying shopping experience. If something isn’t right, here’s how we can help.
Returns
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Returns are accepted within 7 days of delivery
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Items must be unused, unwashed, unworn, and in original condition
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Original tags and packaging must be intact
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
We do not accept returns for:
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Used, washed, or damaged products
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Items returned after 7 days of delivery
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Products damaged due to customer handling
- Sale / clearance items (unless defective or damaged on arrival
- “Currently we offer returns only, not exchanges. You may place a new order after refund.”
How to Request a Return
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Email us at brysonformal@gmail.com within 7 days of delivery
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Share your Order ID and reason for return
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Once approved, return instructions will be provided
Please do not send items back without confirmation.
Return Shipping
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Return shipping charges are borne by the customer
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Shipping charges will be deducted from the refund amount
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We recommend using a reliable courier service
Refunds
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Refunds are processed after the returned item is received and inspected
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Approved refunds are issued within 5–7 working days
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Refunds are made to the original payment method only
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Original shipping charges are non-refundable
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery with:
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Clear photos or videos
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Your Order ID
We’ll arrange a replacement or refund as applicable.
Order Cancellation
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Orders can be cancelled before shipment
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Once shipped, cancellations are not possible
Contact Us
Email: brysonformal@gmail.com
Support Hours: 11:30 AM-6:3OPM
